FAQ
As long as your order has not been dispatched, we can still cancel it or modify it (size, color, delivery location).
We invite you to contact us as soon as possible with all the information to be modified. However, we cannot guarantee the modification/cancellation as the order may have been shipped in the meantime.
If you do not receive the order confirmation e-mail or if the status of your order indicates "Cancelled", please contact us at the following address: hello@almeparis.com
You can pay for your order:
- By credit card (Visa, Mastercard)
- By payment in 3 instalments
- By deferred payment 15 days after purchase
- By deferred payment 30 days after purchase
- Via Paypal
- By e-gift card
- By credit note
You can select this option when placing your order. You receive your items without being charged and you pay for those you keep. You can return items that do not suit you free of charge. If we do not receive a return from you within 15 or 30 days, you will automatically be charged.
This is a payment service provider that automatically calculates the creditworthiness of your file in order to validate this option. It is therefore possible that a request may be rejected by our service provider.
If you encounter a problem validating your online payment, this is due to an anomaly detected by your bank or a technical incident on our payment platform. If the refusal comes from your bank, it may be due to an error in entering your card number, validity date or cryptogram. If the problem persists, please contact your bank first for further information.
When you make a purchase on the Almé site, the debit is made when the order is placed and not when it is shipped.
When placing your order, please enter your discount code in the "Discount code or gift card" field and click on "Submit". The discount will be automatically deducted from your basket.
We invite you to first check the conditions of validity (dates, items concerned, minimum purchase...). Then make sure you've entered the code correctly, without spaces and respecting upper and lower case characters.
We invite you to check that the validity date of your card has not expired, and that the amount available on your card has not been exceeded. If the problem persists, please contact our customer service àhello@almeparis.com
Home delivery is via Colissimo within 2 to 3 days of dispatch,
Monday to Friday. Point relais delivery is via Mondial Relay within 3 to 5 days
from dispatch, Monday to Friday. Home delivery is via Chronopost within
48 hours if the order is placed before 2pm. Prices are subject to change according to
the time of year.
In the case of shipments abroad, customs clearance fees must be paid when the
package is collected from customs, in accordance with our carrier's general terms and conditions of sale and in compliance with
article 293A of the French General Tax Code.
We ship orders within 24 hours, working days, except for pre-order items
for which the shipping date is stipulated on the product sheets.
We deliver via Mondial Relay in France and Belgium. Colissimo shipping is available
to 220 destinations. Chronopost shipping is available in France.
As soon as your order is dispatched, you will receive an e-mail containing the tracking number and link to
. It is possible that this shipment information e-mail is in your SPAMS.
You'll find the tracking link in the e-mail you receive when your order is dispatched
. If you can't find your e-mail address, and if you have created a customer account at
, you will find the tracking details of your parcel in your order history.
Click on this link TRACK MY ORDER
In the case of an order containing several pre-ordered items with different planned shipping dates, we will ship the order in several instalments. You can return to the product sheet of the item you have ordered to find the original shipping date.
When your order is dispatched, there may be a delay between the time it leaves our warehouse and the time the tracking system is updated. If your parcel is no longer being tracked, please contact the carrier directly to find out where your parcel is.
First of all, please check that your parcel has not been delivered to a third party
or dropped off at your post office. If this is not possible,
La Poste can deliver to a neighbor, janitor, concierge or any other person
who agrees to take delivery. If, despite your inquiry, your parcel has still not been found
, please contact our customer service department directly at hello@almeparis.com.
Unfortunately, once your package has been returned to our Atelier, it cannot be
reshipped and will be automatically refunded within 7 working days of receipt.
1. I declare my return online
- To declare your return, simply click on this link
- Enter your order number and the order email and click on "Find my order".
- Select the item you wish to return (if you have several products to return, don't panic, you can add other items later in the process).
- Select a reason for return from the available options,
- Select your preferred refund method (credit note or refund to original payment method), then click on "Confirm refund".
- Check your details and click on "Continue".
- Confirm your return by clicking on "Confirm my return".
- Download your return label
Print it out and stick the return label to the outside of the parcel. Stick the new label onto the old one, or you can remove the old label to prevent the wrong number from being scanned. Be sure to insert the recipient card inside the parcel.
All you have to do is drop your parcel off at a Mondial Relay point.
You have 14 days from receipt of your order to return an item,
All returned items will be inspected upon arrival.
We reserve the right to refuse any product return in cases where the following characteristics are observed:
- The product is missing its original labels.
- The product shows stains or signs of washout.
- The product emits an unpleasant odor or lye.
- The product is torn or damaged.
- The product does not belong to the ALME brand.
- The product shows signs of wear due to use over time.
- The protective adhesive sole of the shoes has been removed.
- The shoe box + Dusty Bag not returned
In the event that a product is received by the customer in one of the above-mentioned conditions, we encourage our customers to contact our customer service department at the following address: hello@almeparis.com within 48 hours of receiving the product, in order to report any defects found. We will then investigate the situation appropriately and take the necessary steps to resolve the problem as quickly as possible.
The return label you download when declaring your return is prepaid. You are not responsible for return shipping costs.
Outside France, return shipping costs are advanced by the customer and will be reimbursed up to 6 euros, if the Mondial Relay service is not available in the country.
From the moment you declare your return, your prepaid label remains available for download for 14 days.
You will also receive the label by e-mail.
Yes, you just have to declare your return directly on this link
Click on "Drop off my return in store" when selecting the return method. Then simply select the salon of your choice.
Yes, it is possible to make a size exchange or an exchange of another product. Please consult our FAQ dedicated to exchanges.
When declaring your return, you have the option of selecting one of two refund methods: credit note or refund to the payment method used at the time of purchase.
To have :
The credit note will be issued immediately upon receipt of the return in our logistics warehouse and inspection of the part(s). You will receive an email confirming the processing of your return and the credit code.
The credit note is valid for 1 year from the date of issue, and can be used in instalments.
Then simply enter the voucher code in the "Discount code or gift card" section when you finalize your next order.
Repayment by original means of payment :
The refund will be issued immediately after receipt of the return in our logistics warehouse and inspection of the part(s). You will receive an email confirming the processing of your return as well as a refund confirmation email. The refund will be visible on the bank account used for your order within 2 to 3 days.
Has your entire order been paid for with a gift card?
If your order was paid in full with a gift card :
- If you choose to be reimbursed in the form of a credit note, a new gift card will be issued and sent by e-mail to the address given at the time of your order. The credit note is valid for 1 year from the date of issue.
- If you opt for a refund via the original payment method, the amount will be credited back to the gift card used at the time of purchase.
If the balance of the initial gift card has not been fully used, the remaining amount will be retained and can always be used for future purchases.
Did you pay for your order using a combination of a gift card and another payment method?
If your order was paid for using a combination of a gift card and another payment method, here's how your refund will be processed:
- The gift card used will be credited with the corresponding amount.
- If the amount to be reimbursed exceeds the initial value of the gift card, the remaining balance will be reimbursed on the complementary payment method used (for example, your bank card).
No new gift card will be created. The amount is simply credited back to the gift card used for payment.
If monthly payments have already been debited and the repayment exceeds the outstanding balance, your bank account will be re-credited.
If the amount of your repayment is less than the amount outstanding, the remaining monthly payments will be readjusted.
If it's a total repayment, future installments are cancelled and those that have already been paid are reimbursed.
If we receive your return before the 15 or 30 day deadline, your bank account will not be debited. If we receive your return after the 15 or 30-day period, we will re-credit your bank account.
Despite all our efforts to guarantee the quality of our products, we recognize that it is always possible that a defective product may occur, and we sincerely apologize for any inconvenience this may cause.
In such cases, we invite you to declare your return by specifying one of the following reasons:
- The item is damaged or defective
- The article is of poor quality
- The article arrived crumpled
This enables us to isolate the faulty part, check it and take the necessary steps with our suppliers.
If you have received an item that does not match your order, we apologize. Our warehouse operates with human intervention, which can lead to errors.
To rectify this situation, we invite you to declare your return, specifying the following reason: "Item received incorrectly".
1. I declare my exchange online
- To declare your return, simply click on this link
- Enter your order number and the order email and click on "Find my order".
- Select the item you wish to return (if you have several products to return, don't panic, you can add other items later in the process).
- Select a reason for return from the available options,
- Select the type of exchange you wish (Exchange the item or Exchange the item for another product), then click on "Confirm refund".
- Check your details and click on "Continue".
- Confirm your return by clicking on "Confirm my return".
- Download your return label
Print it out and stick the return label to the outside of the parcel. Stick the new label onto the old one, or you can remove the old label to prevent the wrong number from being scanned. Be sure to insert the recipient card inside the parcel.
All you have to do is drop your parcel off at a Mondial Relay point.
Shipping costs for your exchange order are at our expense.
Use our order tracking portal to check the status of your exchange order.
We use the same shipping method as your original order.
For example, if your original order was delivered to relay point X with Mondial Relay, then your exchange order will also be sent to the same relay point.
Similarly, if your original order was delivered to your home address, your exchange order will be sent to the address given in the original order.
If you wish to change your delivery address, please contact our customer service department at hello@almeparis.com.
A size exchange consists of returning an item to obtain the same reference in a different size (for example, exchanging a size M t-shirt for an L or S).
A product exchange involves returning the original item to obtain a completely different one (for example, exchanging a t-shirt for a sweater or a pair of pants).
Exchanging colors on the same reference constitutes a product exchange.
In the event of a price change between the initial purchase and the size exchange, the price of the returned product takes precedence. Thus, if the price of the product of the same reference has increased, no supplement will be required. Similarly, if the price has dropped, no refund will be made.
If you wish to exchange your product for a higher-priced one , you will have to pay the price difference. On the other hand, if the product you wish to exchange is cheaper, a refund will be issued.
If the item you wish to exchange is no longer available, we invite you to return it.
An exchange replaces your product with another, while a return gives you a refund or credit note.
This usually takes between 7 and 14 working days. The exchange order is dispatched after receipt of the return in our logistics warehouse (the average processing time for a return is 10 days from the time the parcel is deposited).
Delivery times may vary according to product availability (pre-order).
Yes, you can request a return on an exchange order.
You can set up an alert for a product size that is no longer in stock. Simply select the product size you want, click on CREATE ALERT and enter your e-mail address. You'll receive an e-mail as soon as it's back in stock.
60% of our collection is made in Europe. The rest is manufactured in Portugal, Turkey, India and China.
Our new size guide is now customized for each of our pieces.
You can contact us directly at hello@almeparis.com or by telephone on 07 67 46 39 63. A team is available to answer your questions Monday to Friday, 9am to 12:30pm and 1:30pm to 5pm.
Our server is experiencing problems with addresses ending in@wanadoo.fr & @orange.fr. We are in the process of resolving this issue. We strongly recommendthat you place your order with a different email address,and that you also check yourjunk mail folder. However, your order will be processed, but you will not receive an order confirmation or any emails from our customer service department. If you would like to speak to our after-sales service, please contact them by telephone on 0767 46 39 63.
Wash at low temperatures to reduce energy consumption. Excessive heat can accelerate the degradation of textile fibers and fade colors. We recommend washing at between 20 and 30 degrees maximum, and spinning at between 400 and 800 rpm.
Wash delicate items by hand whenever possible, as this reduces fabric abrasion compared with machine washing. Use a mild product such as Marseille soap to minimize the proliferation of chemicals in the water.
This simple gesture prevents the various patterns and details on the front of your garments from deteriorating. At the same time, it prevents garment fading and minimizes pilling of knits, for example.
Wait until you have a full load of laundry before running your washing machine. This maximizes energy efficiency and reduces the total number of wash cycles. Nevertheless, we advise you not to exceed a load of ⅔ of your machine's capacity, as overloading the drum can exacerbate friction between garments.
For synthetic garments likely to release plastic microfibers, you can use a mesh wash bag to collect these particles and prevent them from entering wastewater and the oceans. What's more, this reduces the friction between materials, helping to prolong the life of the garment.
Avoid using a tumble dryer whenever possible. Hanging your clothes to dry in the open air is one way to reduce energy consumption and extend the life of your pieces over time.
Avoid excessive ironing, as heat can affect the very structure of the fibers. Instead, use a steamer to minimize the direct impact of heat on the fabric.
By adopting certain practices that are accessible to you, you can help preserve the durability of your garments while minimizing the environmental impact associated with their care. For our part, it goes without saying that ecological responsibility isn't just your responsibility. We're committed to promoting the use of eco-responsible materials, including recycled fibers, to minimize our footprint.
The Almé Lovers program allows you to benefit from exclusive in-store and online discounts by accumulating Loves. Earn loves with every purchase. Join the Almé community!
You earn points with every purchase on our site when you log in to your account to place an order. For every euro you spend, you earn 10 loves.
You can also earn points by completing missions, like following us on Instagram for example! You can find missions in the "Earn loves" section of your dashboard.
You can then redeem your accumulated points for discounts on future orders!
It's easy: just create your free account on this page! You'll automatically receive all our latest news, exclusive novelties and promotions.
If you already have an account with us, good news: you're already part of the club!
The loyalty page is your reference for all your points and benefits. You can access all your information by visiting this page.
To unsubscribe from our loyalty program, simply contact our customer service department at the following address hello@almeparis.com.
Unsubscribing from the Almé Lovers loyalty program will result in the firm and definitive cancellation of all your benefits associated with the loyalty account (points and rewards available).
In addition to earning loves with your purchases, you can complete certain experiences, such as adding your birthday or following us on Instagram, for example!
We'll be adding more experiments in the future, so be sure to come back to this page regularly so you can carry them out and earn even more loves. We'll also send you an e-mail to let you know if you've subscribed to our newsletter!
No, there's no limit! You can always earn more loves by ordering from us.
You can check your points balance and available rewards in your "My account" area.
Your points are credited to your account after 18 calendar days from the date of your order or purchase in our salons.
Make sure you're logged in to your account and that you haven't accidentally placed an order with another e-mail address. You must be logged in when placing an order to earn points. If you have done so inadvertently, please contact us at hello@almeparis.com so that we can apply your points to your account.
Absolutely. If you return your order in full, we will refund the full amount spent after the discount has been applied.
As regards your loves, if the order is returned in full within 18 calendar days, the original purchase will not be counted and the loves won will not be credited.
In the event of a partial return with a loyalty discount, no loyalty voucher will be refunded and no credit note of equivalent value will be issued.
Coupon codes and loyalty vouchers cannot be combined. You can only use one loyalty voucher per order.
However, you can combine your loyalty voucher with a gift card. These are two different fields.
Your loyalty voucher is valid for 3 months from the date of issue.
No, loyalty vouchers are not subject to a minimum purchase.
Your status is determined by the total amount spent over the last 12 months:
- Flirt is the standard status when you create an account.
- To reach Crush status, you need to spend a minimum of €400.
- To achieve In Love status, you need to spend a minimum of €1300.
When you are logged into your customer account, your "My Account" area on the loyalty program page lists all statuses. Your current status and its benefits will be highlighted in a box.
When your points total crosses a status threshold, you'll receive an e-mail welcoming you to your new status (and a surprise)!
Once you've reached Crush or In Love status, you keep it for one year from the date you achieved it!
15€ for you, 15€ for your friend.
Thanks to our referral program, let your friends and family discover your favorite products. Share your referral link and give your friends €15 off their first order. You'll receive a €15 voucher for every friend you refer.
- Log in to your Almé account.
- Share your referral link (e-mail or link) with your friend.
- Once the link has been received, the godchild can access her €15 discount code. She can then place her first Almé order using her discount code.
- You will receive your 15€ discount code by e-mail, as soon as your friend has finalized her order.
The sponsor's order must meet three conditions:
-This must be his first order for Almé
The e-mail address used to place the order must be the same as the one used for the sponsorship.
14 days for the goddaughter and 30 days for the godmother.
We're sorry to read that!
The most common case is that there was a typing error in the e-mail address you entered. We recommend that you double-check the e-mail address.
First of all, thank you a million times over for letting your friends know about us!
Referred friends must place an order for both of you to receive referral rewards.
The points will be added to your account as soon as your friend places her first order on our site. You will then receive an e-mail informing you that one of your sponsored friends has made a purchase using your code, and that a reward has been added to your account.