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FAQ PAYMENT
WHAT ARE THE MEANS OF PAYMENT?
You have the possibility to pay your order:
- By credit card (Visa, Mastercard)
- By payment in 3 times
- By payment in deferred 15 days following the purchase
- By payment in deferred 45 days following the purchase
- Via Paypal
- By e-gift card and Almé gift card
- By credit note
HOW DOES THE "ORDER TODAY AND PAY LATER" SYSTEM WORK?
You can select this option when placing your order. You receive your items without being charged and you pay for the ones you keep. You can return the items that you do not like for free. If we do not receive any return from you after the 15 days or 45 days, you will be automatically charged.
MY REQUEST FOR PAYMENT IN 3 INSTALMENTS OR DEFERRED 15 DAYS DOES NOT WORK, WHAT SHOULD I DO?
It is a payment provider that automatically calculates the creditworthiness of your file to validate this option. It is therefore possible that an application may be rejected by our provider.
WHAT SHOULD I DO IF MY PAYMENT IS REFUSED?
If you encounter a problem validating your online payment, this is due to an anomaly detected by your bank or to a technical incident on our payment platform. If the refusal comes from your bank, it can come from an error of seizure of n° of card, of the date of validity or the cryptogram. We invite you to renew your attempt, if the problem persists, contact your bank first to have more information.
WHEN WILL I BE CHARGED FOR MY ORDER?
When you make a purchase on the Almé website, the charge is made at the time of the order and not at the time of shipping.
HOW TO USE A PROMO CODE?
At checkout, please enter your coupon code in the "Coupon/Voucher" field at the bottom of the page and click OK. The discount will be automatically deducted from your shopping cart amount.
MY PROMO CODE DOES NOT WORK...
We invite you to check first the conditions of validity (dates, articles concerned, minimum purchase...). Then, make sure you have entered the code without spaces and respecting the upper and lower case characters.
HOW TO PAY WITH A GIFT CARD?
When placing your order, please enter your promotional code in the "Gift card " field at the bottom of the page and click OK. The discount will be automatically deducted from your basket.
MY GIFT CARD DOESN'T WORK...
We invite you to check if the validity date of your card is not exceeded as well as the amount available on your card. If the problem persists, please contact our customer service at [email protected]